Refund and Returns Policy for Volsopic – Effective as of January 6, 2025

At Volsopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a clear and easy process for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • You must initiate the return request within 30 days from the date of delivery.
  • Certain products, such as perishable items or customized products, are not eligible for return or refund unless they are damaged or defective upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@volsopic.com or call our customer service at (804) 769-0870 with your order number and the reason for your return request.
  2. Return Authorization: After reviewing your request, we will provide instructions on how to return the item, including any necessary forms and the return address.
  3. Return Shipping: You are responsible for the shipping costs associated with returning the product, unless the item is defective or the wrong product was shipped.

3. Refund Process

Once we receive your returned product and confirm that it meets our return criteria, we will process your refund. The refund will be issued to the original method of payment.

  • Refund Processing Time: Once the return is approved, please allow 7–10 business days for the refund to be processed.
  • Shipping Fees: Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Defective or Damaged Items

If you receive an item that is defective or damaged during shipping, please contact us immediately within 7 days of receiving the product. We will assist you in arranging a return or replacement and cover the cost of return shipping.

  • Refund or Replacement: If the item is deemed defective or damaged, we will offer a full refund or a replacement at no additional cost to you.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, beverages)
  • Custom-made or personalized items
  • Items marked as final sale at the time of purchase

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or product, you will need to return the original item for a refund and place a new order for the desired product.

7. Contact Information

For questions or assistance regarding returns or refunds, please contact us:

Effective Date: January 6, 2025

We appreciate your business and aim to ensure that your experience with Volsopic is positive. If you need further assistance, feel free to reach out to our customer service team.