shipping policy

Shipping Policy for Volsopic – Effective as of January 6, 2025

Thank you for shopping with Volsopic. We strive to provide you with the best premium food products and ensure your orders are delivered to you in a timely and safe manner. This Shipping Policy outlines the details regarding our shipping procedures, delivery times, and shipping costs.

1. Order Processing

• Processing Time: Orders are typically processed within 1–2 business days from the date of purchase. Please note that orders placed after business hours, on weekends, or during holidays may experience delays in processing.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with the details of your purchase, including estimated delivery times.
• Tracking Information: After your order has been shipped, you will receive a shipment confirmation email containing tracking information so you can monitor the progress of your delivery.

2. Shipping Methods

We offer a variety of shipping options to accommodate your needs:

• Standard Shipping: Delivery within 3–7 business days (excluding weekends and holidays).
• Expedited Shipping: Delivery within 1–3 business days (excluding weekends and holidays). Additional fees may apply.
• Overnight Shipping: Available for urgent deliveries. Delivery is made the next business day after processing. Additional fees will be calculated at checkout.

Shipping times may vary depending on your location and the shipping carrier.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You will be provided with an estimated shipping cost before you complete your purchase. Shipping fees will be displayed at checkout.

• Free Shipping: We may offer promotional free shipping on specific orders or for orders above a certain threshold. Please refer to the details of the promotion for eligibility.
• Shipping to International Locations: At this time, we only offer domestic shipping within the United States. We do not ship internationally. We may expand our shipping options in the future, so please check back for updates.

4. Shipping Restrictions

We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.

5. Shipping Delays

While we make every effort to ship your order on time, there may be unexpected delays due to circumstances beyond our control, such as weather conditions, carrier delays, or other unforeseen events. We will notify you if there is any significant delay with your shipment and do our best to resolve the issue as quickly as possible.

6. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays, losses, or additional charges caused by incorrect or incomplete addresses. If you realize that you have entered an incorrect address, please contact us immediately at info@volsopic.com to make the necessary corrections before your order is shipped.

7. Damaged or Missing Items

If your package arrives damaged or you notice any missing items, please contact us within 7 days of receiving the shipment. We will assist you in resolving the issue, which may include sending a replacement or issuing a refund, depending on the circumstances.

8. Returns and Exchanges

Please refer to our Refund and Returns Policy for instructions on how to return or exchange any items. Our return policy applies to all purchases, and we will process returns and exchanges in accordance with the terms set forth in that policy.

9. Customer Support

If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer service team at:

• Email: info@volsopic.com
• Phone: (804) 769-0870
• Website: volsopic.com

Effective Date: January 6, 2025

Thank you for choosing Volsopic. We are committed to providing you with the best service and delivering your premium food products as efficiently as possible. If you have any questions or need assistance, feel free to reach out to our customer support team!